Terms of Service | Hush

Version 2.0 · Effective date: October 12, 2026

1. Introduction & Acceptance of Terms

Welcome to Hush ("Hush" / "we" / "us" / "our"). Hush is operated by Zhang Peng, an individual sole trader operating under the laws of the People's Republic of China. These Terms of Service ("Terms") govern your access to and use of our AI-powered services, including the Hush website, the Hush desktop apps for macOS and Windows, and their real-time voice answers, screenshot analysis, resume organization and knowledge base features, available at https://hushinterview.com (the "Service").

By creating an account, purchasing or redeeming time, or otherwise using the Service, you confirm that you: (a) are at least 18 years of age; (b) have read, understood, and agree to be bound by these Terms; (c) agree to our Privacy Policy; and (d) are authorized to enter into this agreement on behalf of yourself or any organization you represent.

⚠️ Important: If you do not agree to these Terms, you may not use the Service. Continued use after any update constitutes acceptance of the revised Terms.

2. Service Description

2.1 What We Provide

Hush provides an AI-powered interview assistance platform. The desktop apps transcribe the system audio you choose to capture and suggest answers in real time, analyze screenshots of questions you capture, organize the resume you upload, and draw on the knowledge base documents you upload when answering. The Service is a digital software-as-a-service (SaaS) product delivered over the internet.

2.2 Nature of the Service

The Service is a digital, intangible product. Purchased time is credited to your account immediately after payment is confirmed. Because digital services are delivered immediately, refunds are subject to the limits in Section 7.

2.3 AI Model Dependency

The Service uses a third-party AI model provider, Alibaba Cloud (Qwen models accessed through Alibaba Cloud Model Studio). The performance and availability of the Service may be affected by that provider's operations. We will notify users of significant outages.

3. Account Registration

3.1 Account Creation

You must create an account with accurate and complete information to use the Service. You are responsible for keeping your login credentials confidential and for all activity under your account, including activity from desktop apps you have signed in to.

3.2 Account Security

Contact support@hushinterview.com immediately if you notice unauthorized use.
Do not share your login credentials with any third party.
Keep the email address on your account current.

3.3 Business Accounts

If you register on behalf of a company or organization, you represent that you are authorized to bind that entity to these Terms.

4. Time Packs & Top-ups

The Service is billed by usage time. You may buy time packs at any time, or redeem a top-up code for time; time from a code follows the same rules as purchased time. Current packs and prices are listed on our pricing page.

Time is counted in minutes and used as follows:

Real-time voice: the first minute is deducted when a session starts, then one minute for each further minute; a partial minute counts as a full minute.
Screenshot analysis: 2 minutes per analysis.
Resume organization: 5 minutes per run.

Time deducted for a screenshot analysis that fails on our side, or for a real-time session that fails to start, is returned automatically.

5. Billing & Payment

5.1 One-time Purchase Authorization

Every purchase is a one-time transaction. Nothing renews or tops up automatically. By completing a purchase, you authorize us to charge your payment method the amount and currency shown at checkout.

5.2 Payment Processing

Payments are processed by our payment processor, Waffo Pancake. Its name may appear on your card or account statement.

5.3 Taxes

Unless stated otherwise, listed prices exclude applicable taxes. Where required by law, taxes are collected at checkout.

6. Time Validity & Account Termination

6.1 Validity

Purchased or redeemed time does not expire with the passage of time. If we ever change this, the change will apply only to time purchased after it takes effect, and we will give notice under Section 15.

6.2 Account Termination

If you delete your account, any unused time is deleted with it and cannot be restored. To request a refund, apply under Section 7 before deleting your account.
If we terminate your account for a material breach of these Terms, unused time is not refunded unless applicable law requires otherwise.
If we terminate the Service for reasons other than your breach, we will refund the unused portion under Section 13.

7. Refund Policy

Used time is generally non-refundable. The following exceptions apply:

Unused within 7 days: you may request a full refund within 7 days of purchase if none of the time from that purchase has been used.
Duplicate charges: duplicate charges caused by a billing error are refunded in full.
Statutory rights: any right of withdrawal or refund that the law where you live grants to first-time buyers (for example the 14-day right of withdrawal in the EU, UK and Australia) is preserved; such a right no longer applies once you start using the time.

The following are not refundable:

Time that has been used, except as stated above.
Accounts closed for violating these Terms or the Acceptable Use Policy.
Top-up codes bought from a third-party seller; please ask that seller for a refund.

How to request a refund: email support@hushinterview.com with your account email, the transaction ID and the reason. We will acknowledge your request within 2 business days and return eligible refunds to the original payment method within 5–10 business days.

8. Billing Disputes

If you believe a charge is wrong, please email support@hushinterview.com before disputing the transaction with your bank. We will reply within 2 business days and resolve confirmed billing errors within 5 business days.

9. AI Content & Intellectual Property

9.1 Ownership of Outputs

Subject to these Terms, the AI content generated from your inputs ("Outputs") belongs to you. You may use Outputs for any lawful purpose permitted by Section 10.

9.2 License to Inputs

By submitting content to the Service (including audio, screenshots, resumes and knowledge base documents, together "Inputs"), you grant us a limited, non-exclusive license to use it solely to provide the Service to you. We do not use your Inputs to train AI models without your explicit consent.

9.3 Third-party AI Models

The Service uses a third-party AI model provider, Alibaba Cloud. Outputs may be affected by that provider's models. We do not guarantee any particular output quality and are not responsible for content generated by third-party models.

9.4 Accuracy of AI Outputs

AI-generated content may contain errors or inaccuracies. You are responsible for reviewing and verifying Outputs before relying on them.

10. Acceptable Use Policy

10.1 Permitted Use

You may use the Service only for lawful purposes in accordance with these Terms.

10.2 Prohibited Use

You agree not to use the Service to:

Generate illegal, defamatory, harassing or fraudulent content.
Generate, distribute or help create deepfakes, including AI-synthesized audio, video or images that impersonate a real person or are intended to mislead viewers about their origin or authenticity.
Generate content that sexualizes minors or violates child protection laws.
Create malware, phishing content or tools for cyberattacks.
Infringe any third party's intellectual property or privacy rights, including capturing, transcribing or processing another person's voice or content without consent where applicable law requires consent.
Bypass or interfere with the Service's security features, including billing, rate limits and captchas.
Resell or sublicense access without our prior written approval.
Violate any applicable law, regulation or card network rule.

10.3 AI-specific Restrictions

In addition to the general prohibitions above, and given the AI nature of the Service, you expressly agree not to:

Use the Service's inputs, outputs, model responses or any derived data to train, fine-tune, benchmark, distill or otherwise develop any artificial intelligence or machine learning model that competes, directly or indirectly, with the Service or with Hush products.
Systematically scrape, extract or harvest model outputs at scale for any purpose beyond your own authorized use.
Present AI-generated content as the work of a human professional (such as a licensed doctor, lawyer or financial adviser) where doing so could cause harm.

10.4 Your Responsibility

You are responsible for making sure that the way you use the Service complies with applicable law and with the rules of any interview, exam or other activity you take part in, and for the consequences of your use.

11. Data, Privacy & Security

Your use of the Service is governed by our Privacy Policy (https://hushinterview.com/en/privacy). Payment card data is processed exclusively by our PCI-DSS-compliant payment processor, Waffo Pancake, and is never stored on our servers. When you delete your account, we immediately delete your account information, interview profile, knowledge base documents (including the copies held in Alibaba Cloud Bailian) and time ledger; payment transaction records are kept by Waffo Pancake under its legal obligations, and content-free usage records are unlinked from your account and kept only for statistics. See the Privacy Policy for details.

12. Disclaimers & Limitation of Liability

12.1 Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR ACCURACY OF AI OUTPUTS.

12.2 AI-generated Content Disclaimer

⚠️ AI outputs from the Service may be inaccurate, incomplete or out of date. Do not rely on them as legal, medical, financial or other professional advice. Always verify with a qualified professional before acting on AI content.

12.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES. OUR TOTAL LIABILITY IS LIMITED TO THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

13. Term & Termination

These Terms remain in effect while you use the Service. We may suspend or terminate your account for a material breach of these Terms, suspected fraud, or where required by law. If we terminate the Service for reasons other than your breach, we will refund the prepaid, unused portion on a pro-rata basis. You may delete your account at any time under Settings → Security on the website, or by emailing support@hushinterview.com.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of the People's Republic of China (for the purposes of these Terms, excluding the laws of the Hong Kong and Macau Special Administrative Regions and Taiwan). Before starting formal proceedings, please email support@hushinterview.com to try to resolve the matter informally. If that fails, either party may bring the dispute before a competent people's court. Nothing in these Terms limits consumer rights that the law where you live does not allow to be waived.

15. General Provisions

We may update these Terms from time to time. We will give at least 14 days' notice of material changes before they take effect, through a notice on the website or by email to your registered address. Continued use constitutes acceptance. If any provision is held invalid, the remaining provisions remain in full effect. These Terms and the Privacy Policy form the entire agreement between you and us.

16. Contact

For questions about these Terms or billing, contact us:

Support, billing, refunds, legal & privacy, security: support@hushinterview.com
Account deletion: Settings → Security on the website, or email the address above

By using the Service or checking "I agree" at checkout, you confirm that you have read and agree to these Terms.

Version History

2.0 (October 12, 2026): added the seller, time billing and usage rules, the payment processor, the refund policy, billing disputes, AI content and acceptable use, governing law and contact details.
1.0 (February 15, 2026): first published.

Last updated: October 12, 2026 · Zhang Peng · Hush · https://hushinterview.com